the factors affecting the success of the social security organization in paying retirement pension to those insured by qom’first branch of social security organization

payment of retirement pension is one of the most important responsibilities and services of the social security organization, which provides support and comfort to the elderly. this research aims to examine the factors that affect this important service with the hope of expanding it. this research was conducted between october 2012,and august  2013using descriptive and survey techniques and gathered data through documentary research, conducting interviews and using questionnaires.         191random samples were selected from the research’s target population which included 8,123insured persons who started paying their premiums in qom’s first branch of the social security organization and at november  2012 even though they had achieved the retirement age -which is 60 years for men and  55years for women- they had not achieved the minimum contribution period of 20 years and therefore could not yet retire.      the research findings show that 85.7% of the samples studied had more that  40years work history and 67% did not enjoy a suitable level of education or literacy. the research also shows that the most important factors in receiving retirement benefits, in order of importance, are as follows: programs that support workers, insurance policies of the employer, providing information and education on the regulations of the social security organization, the regulations of the social security organization, the financial strength of the insured and employer.